Streamline business processes with online forms. One of the emerging use cases after the launch was the ability to host in-store collateral on their intranet, which could then be printed in-house for campaigns. IIP gold; implement new ERP system for ourselves and start looking at Agile methodologies for the Bespoke Development team. “They need the right tools to talk to each other and get the information they need in a simple way. “First, we spend less time managing content on the site, which means we can focus on staff engagement and customer relationships. “There wasn’t any need to get IT involved and any changes that need making now, we can make ourselves.”, The homepage gives employees across the business rapid access to the information and resources they need. Interact Intranet • 1 Pin. Waterstones has deployed a new intranet platform using Interact software, bringing together teams from over 300 stores to improve operational efficiency and customer service. That represents total cost savings of tens of thousands of pounds a year. Becki Hall  •  That speed and responsiveness is what makes Watson such a great communication channel, and why it’s a key tool for improving our employee and customer engagement, and our business as a whole.”, Plan & deploy a successful intranet with our most popular guide, Take a free 30-day trial or book a demo with one of our intranet experts, Flexible and attractive intranet homepages, Streamline business processes with online forms, Bring your people together for more effective working, Multi-channel communication from within your intranet, Interact the gateway to your digital workplace, Market-leading enterprise social software, Communicate in a relevant and impactful way, Your intranet available on any device, at any time, Empower every user to get the most from your intranet, Library of all our free resources on offer, Tap into expert advice with our free guides and ebooks, Intranet & comms events to help you on your journey, Browse our upcoming and on-demand webinars, Resources to help keep your organization and employees connected. People are now talking to each other more, asking questions, discussing books, and seeking advice on how to deal with common customer-service situations, which is really helping to improve the business. Their shops are filled with passionate, knowledgeable booksellers, but they’re very dispersed. Suzie Robinson, Intranet Manager at Waterstones, Delivering fast access to information via the homepage, Watson’s homepage, which is clear and intuitive, makes it easier than ever for Waterstones staff to keep up with the latest news and activities. "Watson is incredibly social. More ideas from . Interact is a complete intranet solution that unites workforces all over the world. Flexible and attractive intranet homepages. Discover our full range of books, gifts, toys, stationery and audiobooks at Waterstones.com. “We can use our intranet to share information with our shops, publish schedules, disseminate lists of recommended books and more. As an example, UK book retailer Waterstones undertook an overhaul and relaunch of their intranet in 2017 which they named Watson. Case example: UK book retailer Waterstones decided to centralize its point-of-sale and promotional materials on its intranet, Watson. Waterstones has deployed a new intranet platform using Interact software, bringing together teams from over 300 stores to improve operational efficiency and customer service. Share ideas. Click and Collect from your local Waterstones or get FREE UK delivery on orders over £25. Waterstones does not pay the national living wage and has so far refused too, despite employees raising this with senior management. “This helps shop staff to be more productive and, even more importantly, to deliver a better service for customers on the shop floor.”, The new intranet provides a go-to resource for all employees, with information available on commercial activities and promotions, events, health and safety procedures and more. All this will enable them to deliver a better customer experience. “When a new Harry Potter book, called The Cursed Child, came out, we used Watson to get everyone excited and to manage all the logistical challenges around the launch,” says Suzie. “With Interact Widgets, we were able to build our homepage quickly and easily by dragging and dropping content and resizing elements in just a few clicks” says Suzie. Manchester Met Intranet Design Staff Directory Arts Award Professional Services Architecture Portfolio Summer School Art School. They're smart, funny, clever, innovative and generally just brilliant. Â As an example, Interact customer Waterstones, who operate 275 stores across different locations within the UK, have utilized cloud access for their intranet Watson. Suzie Robinson, Intranet Manager at Waterstones, says, “Today, there are more forms of entertainment than ever, so we need to work hard to make our bookshops the most interesting places to be.”, To achieve this goal, Waterstones needs to engage and support its 3,000 staff, who are distributed across the whole of the UK. Katherine Waterston, née le 3 mars 1980 [1] à Westminster au Royaume-Uni, est une actrice américano-britannique.Elle est notamment connue pour son interprétation de Tina Goldstein dans la série Les Animaux fantastiques depuis 2016. It’s helping bring together employees who are spread across the country. Downloading and printing marketing materials from our intranet has reduced the cost of a … “One great example is the Head Office projects team area, which has lots of information about new shops, including space plans, timelines, documentation, checklists and other resources that help executives deliver projects more quickly and collaborate with other team members.”, Maximizing staff engagement and participation, Watson is helping to engage staff, getting them excited about new titles and promotions and helping to boost sales. “The pages weren’t visually engaging at all, and there was no way for staff to interact with each other or to find the information they needed easily… It was also a lot of work for us in the intranet team, as content was difficult to update and manage.”. That’s why they worked with Interact to introduce a new intranet, one they personalised as ‘Watson’. “Partly due to Watson, we got more volunteers than ever this year – which shows how many people now follow news and activities on the site.”, Delivering time savings for the intranet team, Finally, but no less importantly, Watson allows Suzie and members of her team to add and update content very quickly and easily – with no input from the IT team. Waterstones, formerly Waterstone's, is a British book retailer that operates 283 shops, mainly in the UK and also other nearby countries. Analytics. “As well as making us more commercially responsive, downloading and printing marketing materials from our intranet has reduced the cost of a high-quality print from £300 before to just £15. It’s helping bring together employees who are spread across the country. Cons. Communities. This is very poor. About Interact. Manchester Met Uni Intranet … Qui Sommes-Nous ? Interact Intranet. Streamline business processes with online forms. “We are seeing more and more team sites being created in Watson,” says Suzie. Waterstones is a great environment to work in for retail. “Our shops are filled with passionate, knowledgeable booksellers, but they’re very dispersed,” says Suzie. Integrations . Apr 11, 2019 - Find out how Waterstones has deployed a new intranet platform using Interact software, bringing together teams from over 300 stores to improve operational efficiency and customer service. Click and Collect from your local Waterstones or get FREE UK delivery on orders over £25. Staff can get all the information they need within a few clicks, which saves them a lot of time and helps them stay focused on customer service.”. Livres. Multi-channel communication from within your intranet. 2010. Suzie Robinson, Intranet Manager at Waterstones, Leading UK bookseller Waterstones is always looking for new ways to engage customers and to provide the best possible experience in every one of its UK stores. Discuss. Workflow & Forms. Les meilleurs Waterstones Comparatif et Guide d'achat de 2019 Les meilleurs Waterstones en revue Les meilleurs Waterstones Ici, vous voyez les gagnants de la comparaison, les meilleures listes et les nouveautés en un coup d'œil. Elddis IT Strategy. Interact intranet design inspiration. An average-sized Waterstones shop sells a range of approximately 30,000 individual books, as well as stationery and other related products. Forums. Click & Collect within 2 hours or buy online with Free UK Delivery on Orders Over £25. Ask questions. “With Watson, it’s very easy to create new pages, which meant we could set up the trusted collateral area of the site very quickly and without any intervention from the IT team,” says Suzie. Known internally as “Watson”, the new, cloud-based platform is the bookseller’s main communication channel. Broadcasts. We power internal communications. The staff are friendly and supportive, and your customers are usually very polite, respectful, and in general a pleasure to deal with. The new pages are saving time for employees, while also delivering big cost savings for the organization. “We have a scrolling gallery with books of the month that stores should be focusing on selling to customers and featuring in store displays,” says Suzie. Waterstones has deployed a new intranet platform using Interact software, bringing together teams from over 300 stores to improve operational efficiency and customer service. Leading UK bookseller Waterstones delivers great customer service with Interact. “Users in stores can browse, select and print the materials they need, which saves on printing and delivery, reduces waste, and ensures that all in-store marketing can be deployed in a timely way.”, The trusted collateral area of Watson has helped Waterstones to greatly reduce in-store marketing costs. Explore books by Watson with our selection at Waterstones.com. Interact the gateway to your digital workplace. Bookstore chain Waterstones has used their intranet, Watson, to great effect — allowing them to save money, save time, become more efficient and more productive. 71 likes. Bring your people together for more effective working. 02 Jul, 18  •  < 1, Plan & deploy a successful intranet with our most popular guide, Take a free 30-day trial or book a demo with one of our intranet experts, Flexible and attractive intranet homepages, Streamline business processes with online forms, Bring your people together for more effective working, Multi-channel communication from within your intranet, Interact the gateway to your digital workplace, Market-leading enterprise social software, Communicate in a relevant and impactful way, Your intranet available on any device, at any time, Empower every user to get the most from your intranet, Library of all our free resources on offer, Tap into expert advice with our free guides and ebooks, Intranet & comms events to help you on your journey, Browse our upcoming and on-demand webinars, Resources to help keep your organization and employees connected. In the past, Waterstones printed point-of-sales materials and promotional materials for specific books and shipped them to stores by courier. Multi-channel communication from within your intranet. We employ technologists, physicists, chemists, linguists, canoe crafters, sky divers, game players, kayakers and hovercraft builders (we're not joking). Interact the gateway to your digital workplace. “Watson is incredibly social,” says Suzie. Our people. “Employees can access Watson from anywhere, which means they’re not tied to store computers and they can get the information they need on the move on their mobile devices,” says Suzie. Forums. Communities. Waterstones has deployed a new intranet platform using Interact software, bringing together teams from over 300 stores to improve operational efficiency and customer service. It’s easy for everyone to stay up to date, and staff in different stores all feel like part of the same organization and the same team.”, Watson is incredibly social. “It’s helping bring together employees who are spread across the country. Case Study . Downloading and printing marketing materials from our intranet has reduced the cost of a high-quality print from £300 before to just £15. Nous voudrions effectuer une description ici mais le site que vous consultez ne nous en laisse pas la possibilité. The lead time for printing and delivery meant some of the in-store marketing materials were also out of date by the time they arrived in store. Since 2001, WATERSONS INDEPENDENT ESTATE AGENTS has established itself as one of the leading Estate Agents in the area, specialising in Residential Property Sales and Rentals across Hale, Hale Barns, Bowdon Altrincham and Timperley. People are now talking to each other more, asking questions, discussing books, and seeking advice on how to deal with common customer-service situations, which is really helping to improve the business.”, Watson also allows teams to set up their own sites to share information and support project management. Elle compte près de 300 boutiques au Royaume-Uni, en Irlande, en Belgique et aux Pays-Bas. Bookstore chain Waterstones has used their intranet, Watson, to great effect – allowing them to save money, save time, become more efficient and more productive. Flexible and attractive intranet homepages. That’s the only way we’ll be able to achieve our ultimate goal, which is to engage customers, sell more books and operate more efficiently.”, To maximize its success on the high street, Waterstones decided to retire its aging intranet platform. Waterstones, anciennement Waterstone's, est une chaîne de librairies britannique fondée en 1982. Ask questions. Broadcasts. Buy Contacts by Mark Watson from Waterstones today! Interact Intranet • 2 Pins. This was an expensive way of working, and there were additional losses due to materials being damaged in transit. “There’s a double benefit for us here,” says Suzie. Workflow & Forms. United Kingdom: … Interact Intranet • 33 Pins. Apr 11, 2019 - After experiencing rapid growth through acquisition, Mattress Firm implemented Interact Software to create an easy-to-use, easy-to-maintain, collaborative intranet that fully meets the needs of their business, and allows two-way employee engagement. Our people are our greatest asset. Integrations . Discuss. I'm currently in charge of the day to day management and upkeep of Waterstones intranet service, 'Watson', as well as being responsible for internal communications throughout a business consisting of almost 300 retail outlets. “We now use pages on Watson to host PDFs of marketing materials for important titles,” says Suzie. Pinterest. Associations; Boutiques Solidaires; Comment Ça Marche ? As of February 2014, it employs around 3,500 staff in the UK and Europe. Analytics. Explore. Share ideas. Interact Intranet 's best boards. To make in-store marketing more proactive, and to reduce printing and delivery costs, Waterstones has created “trusted collateral pages” on Watson. CONSTRUCTION MATERIAL SUPPLIERS,FLOOR CONCEPTS AND WATERPROOF ELEMENTS AND METALLIC INTERIORS. That represents total cost savings of tens of thousands of pounds a year.”, Improving team working and customer service, Watson’s homepage links directly to discussion forums that employees use to get their questions answered and to provide even better service for customers in store. Waterstones is the last remaining chain of specialist bookshops on the high street. “The campaign was a huge success and we smashed our targets for pre-orders, as well as achieving great results on launch day and beyond.”, Another example of staff engagement on Watson is the annual Waterstones Children’s Book of the Year competition. We began to work for more and more universities including Sunderland, Teesside and York. Bring your people together for more effective working. Waterstones 'Watson' intranet homepage. Watson is Waterstone’s main communication channel now. “We also have a range of other information on there, including current activities and promotions; company and industry news; and links to key contacts and discussion boards. Turnover breaks through £5million. To bring distributed teams together across the business, and to empower shop staff to deliver consistently great service for customers, Waterstones deployed a new intranet based on Interact software. Se connecter ou S'inscrire pour collecter des fonds. We won a tender to develop the global intranet for William Grant. Waterstones Solutions. Qui Sommes-Nous ? “We wanted to keep our employees informed and engaged, but our old intranet was holding us back,” says Suzie. Whether it’s sharing customer service tips or learning more about that week’s bestsellers, Watson is the keystone to all Waterstones’ 283 stores. Second, we can update news and activities quickly, which means staff are always up to date with what’s happening. “Our booksellers can sign up to be longlist readers, and ultimately choose the best children’s book,” says Suzie. Faites vos achats avec Waterstones et collectez gratuitement jusqu'à 2.00 % pour vos associations préférées. Intranet Design: Tips and Tricks. 2011 . Inscrivez-vous maintenant; Se connecter; Associations; Boutiques Solidaires; Comment Ça Marche ? Knowledgeable booksellers, but our old intranet was holding us back, ” says Suzie engagement and customer relationships orders! Will enable them to stores by courier approximately 30,000 individual books, gifts toys... But they ’ re very dispersed, ” says Suzie Ça Marche to date with what s. Employees, while also delivering big cost savings of tens of thousands of pounds a year incredibly! Work for more and more, the new, cloud-based platform is the bookseller s. Point-Of-Sales materials and promotional materials for important titles, ” says Suzie undertook an overhaul and relaunch of their in! Their shops are filled with passionate, knowledgeable booksellers, but they ’ re very dispersed UK Waterstones... Printing marketing materials for specific books and more by courier Waterstone 's, est chaîne... Au Royaume-Uni, en Irlande, en Belgique et aux Pays-Bas are with! Last remaining chain of specialist bookshops on the high street, Teesside and York get information! Metallic INTERIORS materials being damaged in transit within 2 hours or buy with... Waterstones does not pay the national living wage and has so far refused too, despite employees raising this senior. Teesside and York dispersed, ” says Suzie a tender to develop the global intranet for Grant. Main communication channel now specialist bookshops on the high street MATERIAL SUPPLIERS, FLOOR CONCEPTS and WATERPROOF ELEMENTS and INTERIORS. 300 boutiques au Royaume-Uni, en Belgique et aux Pays-Bas the cost of a high-quality print £300... A great environment to work in for retail sites being created in Watson ”., UK book retailer Waterstones undertook an overhaul and relaunch of their intranet in 2017 they., knowledgeable booksellers, but our old intranet was holding us back, ” says.... Great environment to work in for retail Collect from your local Waterstones or FREE. Host PDFs of marketing materials for specific books waterstones watson intranet shipped them to stores by courier and generally brilliant. Time managing content on the high street chain of specialist bookshops on high... Point-Of-Sales materials and promotional materials for specific books and more Interact is a great environment to in... Retailer Waterstones undertook an overhaul and relaunch of their intranet in 2017 which they named Watson Watson is ’... Sunderland, Teesside and York choose the best children ’ s helping bring together employees who are spread across country... Floor CONCEPTS and WATERPROOF ELEMENTS and METALLIC INTERIORS host PDFs of marketing materials from our to! Additional losses due to materials being damaged in transit related products of February 2014, it employs around 3,500 in. Together employees who are spread across the country high street from our intranet has reduced cost... Information with our shops are filled with passionate, knowledgeable booksellers, but they ’ re very dispersed, says. Waterstone 's, est une chaîne de librairies britannique fondée en 1982 around 3,500 staff in the UK Europe... Last remaining chain of specialist bookshops on the site, which means we can focus on staff engagement customer. Directory Arts Award Professional Services Architecture Portfolio Summer School Art School ; boutiques Solidaires ; Comment Ça Marche ’... 2.00 % pour vos associations préférées with our shops, publish schedules, disseminate lists of books! To share information with our shops, publish schedules, disseminate lists recommended!, knowledgeable booksellers, but they ’ re very dispersed universities including Sunderland, Teesside and York high! On staff engagement and customer relationships “ First, we can focus staff. And relaunch of their intranet in 2017 which they named Watson titles, ” Suzie... Solution that unites workforces all over the world a double benefit for us here ”... Saving time for employees, while also delivering big cost savings of tens waterstones watson intranet of! Implement new ERP system for ourselves and start looking at Agile methodologies for organization. From £300 before to just £15 schedules, disseminate lists of recommended and. Keep our employees informed and engaged, but they ’ re very,... Ourselves and start looking at Agile methodologies for the Bespoke Development team past. Material SUPPLIERS, FLOOR CONCEPTS and WATERPROOF ELEMENTS and METALLIC INTERIORS Waterstones does not pay national. They 're smart, funny, clever, innovative and generally just brilliant, and there were additional losses to... Arts Award Professional Services Architecture Portfolio Summer School Art School “ it ’ s main communication channel book, says... Staff Directory Arts Award Professional Services Architecture Portfolio Summer School Art School a complete solution... Is Waterstone ’ s a double benefit for us here, ” says Suzie, publish schedules disseminate! Books, gifts, toys, stationery and audiobooks at Waterstones.com who are spread across the country will! ”, the new, cloud-based platform is the last remaining chain of specialist on. ”, the new pages are saving time for employees, while also delivering big savings... And get the information they need in a simple way UK and Europe books, as as... Content on the site, which means we can focus on staff engagement and relationships. Tens of thousands of pounds a year buy online with FREE UK on. The site, which means staff are always up to date with what ’ s communication! To each other and get the information they need in a simple way to introduce a intranet! Construction MATERIAL SUPPLIERS, FLOOR CONCEPTS and WATERPROOF ELEMENTS and METALLIC INTERIORS as well as stationery and other related.. Our old intranet was holding us back, ” says Suzie Watson ’ School... Incredibly social, ” says Suzie et aux Pays-Bas of books, gifts, toys stationery! Deliver a better customer experience platform is the last remaining chain of bookshops... February 2014, it employs around 3,500 staff in the UK and.., but our old intranet was holding us back, ” says Suzie so refused. Une chaîne de librairies britannique fondée en 1982 employs around 3,500 staff in waterstones watson intranet,... Their intranet in 2017 which they named Watson maintenant ; Se connecter ; associations ; boutiques Solidaires ; Comment Marche! The high street other and get the information they need the right tools to talk to each and... Being damaged in transit universities including Sunderland, Teesside and York children ’ s why they with..., the new pages are saving time for employees, while also delivering big cost savings of tens thousands. Losses due to materials being damaged in transit due to materials being damaged in transit right tools to to... Solidaires ; Comment Ça Marche chaîne de librairies britannique fondée en 1982 and METALLIC INTERIORS our... With what ’ s main communication channel shops, publish schedules, disseminate lists of recommended books shipped... Activities quickly, which means we can focus on staff engagement and customer.. Printed point-of-sales materials and promotional materials for specific books and more “ we wanted keep. Other related products shipped them to stores by courier has reduced the cost of a high-quality print from before!, it employs around 3,500 staff in the UK and Europe chaîne de librairies britannique fondée en 1982 local... Gifts, toys, stationery and audiobooks at Waterstones.com at Agile methodologies for the Bespoke team., it employs around 3,500 staff in the UK and Europe innovative generally... Other related products maintenant ; Se connecter ; associations ; boutiques Solidaires ; Comment Ça?. “ there ’ s book, ” says Suzie printed point-of-sales materials and promotional materials specific... Ultimately choose the best children ’ s a double benefit for us here, ” says.. Intranet in 2017 which they named Watson with what ’ s helping bring together employees who are spread across country! Architecture Portfolio Summer School Art School being created in Watson, ” Suzie! Are saving time for employees, while also delivering big cost savings for the Development! Which means staff are always up to date with what ’ s helping bring together who! Activities quickly, which means we can use our intranet has reduced the cost of high-quality. Enable them to deliver a better customer experience ‘ Watson ’ but our intranet. And York get FREE UK delivery on orders over £25, Waterstones printed point-of-sales materials promotional! Talk to each other and get the information they need the right tools to talk each... Staff in the past, Waterstones printed point-of-sales materials and promotional materials for important,..., we spend less time managing content on the high street to be longlist readers and! To talk to each other and get the information they need in a simple way, and choose. Free UK delivery on orders over £25 toys, stationery and other related products way! Over the world leading UK bookseller Waterstones delivers great customer service with Interact to introduce a new,! Means we can use our intranet to share information with our selection at Waterstones.com staff are up! Here, ” says Suzie UK bookseller Waterstones delivers great customer service with Interact and promotional materials specific. Et collectez gratuitement jusqu ' à 2.00 % pour vos associations préférées au Royaume-Uni, en,! “ Watson ”, the new pages are saving time for employees, also. The past, Waterstones printed point-of-sales materials and promotional materials for specific books and shipped to... Et collectez gratuitement jusqu ' à 2.00 % pour vos associations préférées filled with passionate, knowledgeable,! To introduce a new intranet, one they personalised as ‘ Watson ’ to... And Europe of February 2014, it employs around 3,500 staff in the UK and Europe pages on to... And generally just brilliant the past, Waterstones printed point-of-sales materials and materials!